Re: the cold look of judgment
We’ve all worked with that person who doesn’t seem to “get it.” As many times as you tell them that their critical job function is keeping the paper in the copier stocked, and you have run out of reams of paper yet again, there are no words. It is mandatory to have a look of judgment in your repertoire, because there’s no point wasting your breath, telling someone “personal calls are not encouraged in the office,” or “this pot of coffee you brewed really sucks” for the umpteenth time… it just does not work.
The next step is getting rid of that person. Because once you’ve stopped talking, you are done.